This page contains important information about our solutions and services. We recommend that all our customers read through this page before placing and order. Please also refer to individual product descriptions for further important information. Please reach out if you have any questions or concerns.
Service FAQs
Will I void my warranty?
No, none of our solutions or services will void your warranty.
Will my tuning be affected?
No, none of our solutions or services will have any effect on your tuning.
Can coding be reversed?
Yes, we can revert changes or restore to factory settings as required.
Do I need any experience?
No, we will provide easy to follow instructions.
How do remote sessions work?
We will provide you with detailed instructions and guided assistance.
*Please ensure you read the product pages for specific equipment requirements.
What do I need for remote sessions?
For most coding/mapping solutions, you will need*:
- Windows laptop 7/8/10/11
- MacOS laptop that is running Windows 7/8/10/11 via Bootcamp, Parallels or VMware
- Your laptop will need to support a CAT5 "Ethernet" connection. A USB/USB-C ethernet adaptor will work
- ENET cable
- USB Stick (64GB+)
*Each product description will detail the equipment that you will require
Can I come to you? / Will you come to me?
All our solutions and services can be performed in person by us while you wait. It may be easier to visit us if you're local, or we'd be happy to travel to you (within reason and subject to a fuel charge).
Ordering & Service FAQs
Do you offer finance?
Yes, all our services and products can be financed through Klarna.
When will I receive my order?
It depends on the product, but most orders are fulfilled the same day within normal business hours.
Can I get a refund?
We're happy to offer customers refunds if they are unable to use any of our products or services, or if they have ordered the wrong product for their vehicle. We're always happy to assist, so please let us know if you're struggling to use our solutions.